STEP 1
Let's get started
Submitting a ticket requires the following information:
- Name and contact information
- The exact location of your planned excavation
- How deep will you be digging?
- When do you plan to begin work?
- Are you digging on public or private property, or both?
- Where on the property will you be digging?
There are no charges or costs to you for anything associated with this process.
Prior to calling in a Locate Request, please be ready with all required information.
To facilitate your next Construction & Maintenance team safety meeting on the importance of BC 1 Call and the information required to place a locate request download these two documents: WorkSafeBC Toolbox Safety Meeting Discussion Guide about BC 1 Call and BC 1 Call Locate Request Information Checklist
FREE LOCATE REQUESTS
Request a locate online 24/7/365. Learn how here.
Or call our toll-free number: 1-800-474-6886 during Call Centre hours
Prior to calling in a Locate Request, please be ready with all required information. See: Information Checklist
CALL CENTRE HOURS
Monday to Friday
7:00 am to 5:00 pm PST - excluding holidays
Any time for emergency calls and cross-bore checks before clearing a blocked sewer.
STEP 2
We issue a BC 1 Call confirmation ticket
We identify your excavation site on our mapping system.
When your site has been located, the BC 1 Call Damage Prevention Agent can identify which of our members has underground services buried on or near your site.
We issue a BC 1 Call confirmation ticket number.
You will receive a confirmation of receipt of your locate request with details of your project and the names of our members with buried facilities in your area that have been notified. You will also be advised to contact any other parties who may have underground facilities in your excavation area but are not BC 1 Call members (see Member List).
Your ticket number is confirmation of your request and should be retained until the work has been completed.
You are not clear to excavate until all members notified have contacted you. BC 1 Call does not confirm clearance to dig.
EMERGENCY LOCATE REQUESTS
Involve one or more of the following:
• Repair or replacement of essential services
• Environmental contamination
• Clean up of oil or hazardous waste spills
• A safety concern with emergency crews on-site or en-route
Call 1-800-474-6886 for emergency locate requests. Our members will respond ASAP.
Do not use BC 1 Call online tickets for emergency locates.
STEP 3
Our members get back to you
Once our member companies receive the ticket giving notice of your dig project they determine if their underground facilities are dangerously near or across your site.
Each member company will respond to your request within three working days excluding Saturdays, Sundays and holidays. The only exception to the three working day rule is for Large Projects, which carry a five day member response time. To learn more about Large Projects and why they take longer please read our blog post. Members will provide one or more of the following services:
- Site plans of their underground services showing the location on or near your site
- Physical surface markings by sending a representative to your site
- Digging instructions and other relevant safety information
Your excavation must start within 14 calendar days from the request date of the ticket.
Some utility owners do not identify services on private property. Private property services are sometimes referred to as secondary lines or house lines as they have been installed by a developer and not the utility owner. Secondary lines can be located by engaging private contractors to do the work.
NO RESPONSE?
If a member company does not respond to a request within the stated response time, contact BC 1 Call at info@bc1c.ca and we will follow up with the appropriate member on your behalf.
CONTRACTOR RESOURCES
User Instructions for BC 1 Call's System
Resources to help profile your organization as a Safe Digging Champion
STEP 4
Check that you’re ready to dig
Take the following precautions as you proceed with your excavation:
- Measure and mark your site to show where the underground services are
- Hand dig to expose the services before using any mechanical equipment for
heavy digging
It is the excavator’s responsibility to follow all digging instructions that have been provided by the utility owner.
IMPORTANT!
There are strict requirements when digging within dedicated “rights of way”, which contain high pressure oil or gas pipelines. Check that you obtain all required permits as indicated by the utility owner or operator. In many cases the requirements will include having an inspector on site while you dig.
ONLINE LOCATE REQUEST WEBINAR
Learn how to request a locate online
If you are new to BC 1 Call or would like to learn how to request a locate online, you can watch our free webinars. They will walk you through all the steps of the ticket submission process and give specific tips for professional excavators.
Basic Online Locate Webinar: Ideal for non-supervisory excavators
Advanced Locate Webinar: Ideal for supervisory excavators
NOTICES
Recent Newsletters
Important Service Enhancement Coming in 2024
Each year, BC 1 Call users ask for a better experience on mobile devices. The launch of NextGen Platform, enhances your mobile experience.
WorkSafeBC Tool Box Safety Meeting Guide & BC 1 Call Locate Request Information Checklist
To facilitate your next Construction & Maintenance team safety meeting on the importance of BC 1 Call and the information required to place a locate request download these two documents: WorkSafeBC Toolbox Safety Meeting Discussion Guide about BC 1 Call and BC 1 Call Locate Request Information Checklist
BC 1 Call Bumper Stickers Now Available
Show you are part of the Safe Digging Community while on the road. Order your free BC 1 Call bumper stickers from communications@bc1c.ca. Don't forget to replace existing bumper stickers bearing our old logo!
BC 1 Call Marketing & Communications Info Package
This package includes samples of BC 1 Call content that can be used on your organization's communications channels.
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